Video: iLAND Diagnostic App: Upgrade Firmware to Regain Dongle-to-iPhone or iPad (iOS) Connectivity
VIDEO
In this video, Doug, our Land Rover Master Technician, will explain and resolve the dongle to iPhone (or iPad, iOS) connectivity issue, using the iLAND Diagnostic App . LAND, advanced diagnostics for your smart phone, is the next generation diagnostic app for Land Rovers! Questions about this video? Call us at 1-800-533-2210 or contact us via the question tab.
Hi I'm Doug, I'm your tech support representative here at Atlantic British. In this video we're gonna touch base on something that's been showing up on our iLAND diagnostic tool specifically with the iOS system if you're trying to hook up with your iPhone or your iPad there has been an issue with some connectivity every once in a while there seems to be a little confliction in the software between the diagnostic part of the dongle and the connection part of the dongle so what we're going to do is we're just going to go through a basic procedure to help you out and essentially what's going to happen is if you get on your your iLAND and you've hooked up to your vehicle and you've gone through the basic the initial startup windows and then you're going to get to the window that actually wants to apply to the vehicle to diagnose or enter into one of the modules and what will happen is you'll get a screen alright so what you end up with is this window it's going to tell you to enter system and then it's going to give you a checklist of reasons why you didn't to get in and essentially what this becomes as a connectivity issue so we're going to show you how to back out of it so you're gonna hit OK and then we're actually going to go back to now you want to make sure also that you have no running apps while you're doing this so we're gonna hit the home button twice and what comes up basically is all your running apps we're going to get rid of let's get rid of everything there and then pull the home screen back up and you're going to go into your iLAND diag app not the normal app that you use to get into your vehicle access so we're going to hit that once you've logged in it's going to go back to this screen and ask you again you're gonna hit dongle again alright so by hitting dongle now there's a serial number from our dongle our dongle is plugged in we got our blue light on so we know that this connected and we're gonna do the firmware upgrade now obviously you want to do this in an area where you have a fairly strong Wi-Fi signal that would work best and then just follow the directions so once it has completed the upgrade now you're going to see box version will actually be filled in so you'll have your active time and your box version and so now what it'll tell you to do so we're gonna get off this we're gonna double click to clear that out and now go back into our diag and here we got so we're in a Discovery II so we're just going to go through our garage confirmations here let it go through the checklist showing we have the we are hooked up dongles connected and we've got the latest firmware so now we'll find out if we can connect to the vehicle let's go through the PCM alright key is on the vehicle dongles in place and so now we have connectivity we can now read fault codes we can get into the modules so that's gonna be the procedure you're gonna follow to get your iPhone reconnected so that you can know so basically the connectivity function that's why you have two icons on your iPhone it's the communication between those two levels of software that creates this problem and now we know how to clear it out so should you run into that issue on your iLAND you can give me a call at 1-800-533-2210 and what I can do is either email you that information or just follow the video and we'll get you back up and running.
Discovery I | 94 - 99 | Additional Adapter Needed For 14CUX (LUCAS HOTWIRE) EMS Access Discovery Series II | 99 - 04LR3 / Discovery 3 V8 4.4L | 05 - 09 | LR3 models without air-to-coil suspension LR3 / Discovery 3 V6 4.0L | 05 - 09 | LR3 models without air-to-coil suspension LR4 / Discovery 4 V8 5.0 Liter | 10 - 13LR4 / Discovery 4 V6 3.0 Liter | 14 - 15Range Rover 4.0 (P38) | 95 - 02Discovery Sport | 15 - OnRange Rover 4.6 (P38) | 95 - 02Range Rover Full Size 4.4 (BMW Engine) | 03 - 05Range Rover Full Size 4.4 (Jag Engine) | 06 - 09Range Rover Full Size 4.2 Supercharged (Jag Engine) | 06 - 09Range Rover Full Size | 10 - 12Range Rover Full Size Supercharged | 10 - 12Range Rover Full Size V8 5.0L Naturally-Aspirated | 13 - 15Range Rover Full Size V8 5.0L Supercharged | 13 - 15Range Rover Full Size V6 3.0L Supercharged | 13 - 15Range Rover Full Size V6 3.0L TDI | 13 - 15Range Rover Sport | 06 - 09 | Does Not Work On Range Rover Sport Vehicles With Air-To-Coil Suspension Conversion Installed Range Rover Sport Supercharged | 06 - 09 | Does Not Work On Range Rover Sport Vehicles With Air-To-Coil Suspension Conversion Installed Range Rover Sport | 10 - 13Range Rover Sport Supercharged | 10 - 13Range Rover Sport V8 5.0L Supercharged | 14 - 15Range Rover Sport V6 3.0L Supercharged | 14 - 15Freelander | 02 - 05Range Rover Sport V6 3.0L TDI | 14 - 15LR2 / Freelander 2 | 08 - 14Range Rover Evoque 5-Door | 12 - 14Range Rover Evoque 3-Door Coupe | 12 - 14This video has been viewed: 4,508 times
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