1.24.2022

We have additional staff out this morning and more in quarantine as we try our best to deal with this challenging omicron wave of Covid.

We wish all affected team members a speedy recovery.

Service & Turnaround Times Impacted

• Please order online if at all possible. Phone ordering is severely limited currently.

We are operating on a skeleton staff at this point. The normal turnaround times, communication, and follow-up we expect to deliver (and you've come to expect from us) is a SIGNIFICANT CHALLENGE for us right now.

As we get more healthy team members back, we expect that to change for the better, of course.

PLEASE BEAR WITH US.

Thanks again for your patience and understanding.

- Atlantic British Customer Service

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1.18.2022

Like many businesses, we are feeling the impact of the latest Covid omicron wave.

We have a number team members out currently and wish them a speedy recovery.

The staff shortages have left us a bit thin and we ask for your patience as we address these challenges.

Recommendations:

• Please order online if at all possible. Phone ordering wait times are currently longer than usual.
• Please bear with us. If we can't get back to you immediately, we will do so as soon as possible.

Thanks for your understanding and patience.

- Atlantic British Customer Service

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Curbside Order Pickup Information During Covid-19 Pandemic

We're in this together!

As the nature of the ongoing Covid-19 pandemic changes, we remain committed to the health and safety of our employees and customers.

We're also committed to ensuring you get the quality parts you need in these difficult times

Our Status:

We remain open, taking orders online and via phone, and processing and shipping orders quickly and efficiently from our Clifton Park, NY and Simi Valley, CA distribution centers.

Curbside Pickup:

If you want to pick-up an order at one of locations, we've shifted our process to a curbside pickup model to encourage social distancing.

What does that mean? Please follow these basic steps:

• Contact us and place and pay for your order ahead of time over the phone at 800-533-2210
• Write down your customer number at time of order
• When you arrive at our location, look for the sign on our front door and call the number on the sign. One of our team members will assist you. Tell them your customer number and they will direct you to the order pickup area.

Our on-site staff remains limited to essential operational team members only, with many working remotely from home to follow the social distancing guidance provided by health officials.

We do not expect any delays with order processing or shipping and we are ready to continue to serve you.

Feel free to reach out and speak with one customer service or sales reps if we can assist you in any way.

Thanks for you continued business. Stay safe and healthy.

- Atlantic British Customer Service