800.533.2210M-F 8am-7pm Eastern
800.533.2210
Store Policies
We've developed these store policies to ensure all orders are handled efficiently and effectively. If you have a problem with your order or need to return an item, please be sure to read below then Contact Us for follow-up.
We appreciate your business - buy with confidence!
- Atlantic British Customer Service
Quick Links:
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Price Match Policy
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Warranty & Guarantee
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Hours of Operation
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Forms of Payment Accepted
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Ordering - Things to Know
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International Orders
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Backorders
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Shipping Information
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Returns & Damaged Shipments
Price Match Policy
When you shop with Atlantic British, you can expect quality and value. Our goal is to offer you a fair and competitive price on all parts and accessories for your Land Rover and we'll gladly match a price to ensure we're offering you the best deal possible. Please see our complete Price Match Policy for details.
Warranty & Guarantee
Atlantic British Ltd. guarantees all products we sell against defects for 1 year from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions below are met (see Returns & Damaged Shipments section.) All products are subject to the manufacturer's warranty for workmanship and material. Labor is not included. Failure of a product due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Atlantic British Ltd.
Hours of Operation
Monday-Friday 8am-7pm, Eastern Time.
Note: Weekend pick-ups of order items by local customers can be made by pre-appointment. Call 800-533-2210 or contact us for details.
Forms of Payment Accepted
We accept VISA, MasterCard, American Express and Discover/Novus credit card payments for payment on orders placed on this website.
Our website uses full secure-socket-layer data encryption (SSL) when handling customer and financial information during ordering and is authenticated by Thawte™ for SSL encrypted data transfer verification. Click the icon above to verify and buy with confidence.
Ordering - Things To Know
All prices for Land Rover parts and accessories are in U.S. dollars. All transactions must be completed in U.S. dollars.
New York State Residents: state and local sales tax will be added to your total at the time your order is processed.
We may have to contact you with questions about your order, therefore, it is very important that we have your correct daytime telephone number and email address. If we have a question, and are unable to contact you, your order may be held until you contact us.
International Orders
If outside of the United States, your order will be fulfilled and processed
by Atlantic British and our international fulfillment partner, Bongo International.
Bongo International provides easy, effective and competitive international delivery options for customers.
There are no returns on international orders and some international orders may be subject to additional customs and duty fees not quoted at time of checkout.
See our International Orders Information Page for complete details.
Backorders
Shipment of back-ordered Land Rover parts or accessories will be automatic if it is received in our warehouse within 30 days. If this is acceptable, you need do nothing. However, if you would like to cancel, please notify our customer service department at 800-533-2210.
Should receipt of the back-ordered item exceed 30 days, you will be contacted prior to shipment.
Shipping Information
Atlantic British offers timely shipping from all major shipping carriers at competitive rates, including UPS, FedEx and the US Postal Service.
Click Here for complete shipping information and delivery estimate maps.
Returns & Damaged Shipments
A Merchandise Return Form must accompany all returns. This form was included in the original shipment. If you need to print a new form, please click on the above link. Note: to view this PDF document, you need Adobe Acrobat Reader. Get Acrobat Reader for FREE here:
Note: Returns are only accepted at our Clifton Park, NY Headquarters. That address is:
Atlantic British Ltd.
Customer Returns
6 Enterprise Avenue
Clifton Park, NY 12065
Absolutely NO returns are accepted at our Sun Valley, CA facility unless pre-approved by Customer Service.
Return Policy:
- Before returning a product, you must call Atlantic British for a Return Authorization Number at 800-533-2210 (international: 518-664-6169).
- The Return Authorization Number must be clearly legible on the outside of the box.
- Returns of any products purchased must be made in their original cartons and in new-sale condition.
- A copy of the invoice and a completed Merchandise Return Form (see above) along with a brief description of why the item is being returned must be packed in the box.
- All items must be shipped pre-paid, including duties, customs, and special handling charges, where applicable. C.O.D.'s will not be accepted.
- On returns due to our error, your shipping expenses will be reimbursed, with prior approval, based on standard ground service shipping rates. If a re-ship is necessary, we will pay standard ground service charges.
- If the return was not caused by our error, a restocking fee of up to 20% may be charged.
- Returns for credit or exchange must be made within 30 days of receipt and must be in the origianl cartons and packaging in "new-sale" condition.
- In the event you received a defective part, it will be replaced with another (if available) when returned within 30 days. Our liability for materials or goods found defective, is limited to the value of goods sold or furnished and will not allow claims for labor or consequential damage.
- *There are no returns on special order items. Special orders must be prepaid in advance.
- *There are no returns on workshop or parts manuals or diagnostic equipment.
- *There are no returns on videos and CD-Roms/DVDs if the seal is broken.
- *There are no returns on electrical parts - including gauges, relays, lights, bulbs, starters, alternators, regulators, switches and wiring harnesses.
- *There are no returns on international orders shipping outside the US, Canada or US Territories.
Damaged Shipments
Atlantic British takes great care in packing orders properly. However, on occasion, packages can be damaged during shipping.
- Damaged shipments are the responsibility of the carrier. Should your shipment appear to be damaged or opened when you receive it, check the contents in the presence of the driver. Report any discrepancies and file a damage claim with the carrier at that time.
- Recording damaged shipments is the responsibility of the customer, you must have the driver note all damages on the freight bill before you sign for the package.
- Save all packing materials your order was shipped in, until your claim is settled.
Returning An Item
- Be sure it meets all the Return Policy Requirements (stated above.)
- The original packing slip or a copy, along with a completed merchandise return form (linked above) must accompany the return. (Remember to keep a copy for your records!)
- The Return Authorization Number must be printed on the outside of the returned package to be accepted.
- All returns must have shipping charges pre-paid, including duties, custom and special handling charges, where applicable. C.O.D.’s will not be accepted.
- On returns due to OUR ERROR, your shipping expense may be reimbursed based upon standard service, UPS or FedEx charges. If a re-ship is necessary, we will pay standard ground service shipping charges. Please notify us for authorization on Truck Freight parts.
- A restocking fee of up to 20% may be charged on all returns.
- Warranty: Atlantic British Ltd. guarantees all parts against defects for 1 year from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions are met (*see exclusions above). All parts are subject to the manufacturer’s warranty for workmanship and material. Labor is not included. Failure of a part due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Atlantic British Ltd.
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800-533-2210
M-F 8am-7pm Eastern
