STORE POLICIES

Hours of Operation  

Monday-Friday 8am-7pm, Eastern Time.

Note: We are now CLOSED on Saturdays for phone ordering as part of our new Winter hours. Weekend pick-ups of order items by local cuctsomers can be made by pre-appointment. Call 800-533-2210 or email us for details.

Forms of Payment Accepted  

We accept VISA, MasterCard, American Express and Discover/Novus credit card payments for payment on orders placed on this website.
 
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Ordering - General Information  

All prices for Land Rover parts and accessories are in U.S. dollars.  All transactions must be completed in U.S. dollars.

If outside of the United States, Canada, and Puerto Rico, please call 518-664-6169 for availability of service to your country. (Monday - Friday  8am - 7pm, Eastern Time.)

Canadian Land Rover part and accessory orders may be subject to custom and duty fees.  These fees may be due at the arrival of the shipment, payable to Canadian customs. Atlantic British Ltd. is not responsible for custom delays.

New York State Residents: state and local sales tax will be added to your total at the time your order is processed.

We may have to contact you with questions about your order, therefore, it is very important that we have your correct daytime telephone number.  If we have a question, and are unable to contact you, your order may be held until you contact us.

Backorders  

Shipment of back-ordered Land Rover parts or accessories will be automatic if it is received in our warehouse within one month.  If this is acceptable, you need do nothing.  However, if you would like to cancel, please notify our customer service department at 800-533-2210.

Should receipt of the back-ordered item exceed 30 days, you will be contacted prior to shipment.

Shipping Information  

To place an order requesting overnight shipping, please call 800-533-2210.

Residents of Alaska, Hawaii, and Puerto Rico please note: Neither UPS standard ground service, nor UPS three-day service are available to your area. You must choose UPS two-day service.  Please note that service time guarantees do not apply in your area.

Residents of Canada please note: UPS two and three day services are not available to Canada. You must choose UPS standard Canadian ground service. UPS standard ground service to Canada is normally 3-10 business days, depending on your location. Atlantic British Ltd. is not responsible for any delay in customs.

UPS and FedEx do not deliver to PO Boxes. For shipping to PO Boxes via the United States Postal Service, please call 800-533-2210 to place your order. (Monday - Friday 8am - 7pm, Eastern Time.)

Note: A standard business day is 9am - 5pm Eastern Standard Time, Monday - Friday.

Web orders placed on Saturdays, Sundays or after 12pm EST, Monday - Friday will require one additional business day in shipping time.

All shipping times (two-day and three-day) are based on business days; Monday-Friday, excluding holidays.

UPS may require signature at delivery of your shipment.

Atlantic British Ltd. reserves the right to select the most economical form of shipping based on your needs.

Warranty  

Warranty: Atlantic British Ltd. guarantees all products against defects for 1 year from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions below are met*. All products are subject to the manufacturer's warranty for workmanship and material. Labor is not included. Failure of a product due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Atlantic British Ltd.

Return Policy Merchandise Return Form - Click Here  

A Merchandise Return Form must accompany all returns. This form was included in the original shipment. If you need to print a new form, please click on the above link. Note: to view this PDF document, you need Adobe Acrobat Reader. Get Acrobat Reader for FREE here:

NOTE: Returns are only accepted at our Clifton Park, NY Headquarters. That address is:

Atlantic British Ltd.

Customer Returns

6 Enterprise Avenue

Clifton Park, NY  12065

Absolutely NO returns are accepted at our Sparks, NV facility.

  • Before returning a product, you must call Atlantic British for a Return Authorization Number at 800-533-2210 (international: 518-664-6169).
  • The Return Authorization Number must be clearly legible on the outside of the box.
  • Returns of any products purchased must be made in their original cartons and in new-sale condition.
  • A copy of the invoice and a completed Merchandise Return Form (see above) along with a brief description of why the item is being returned must be packed in the box.
  • All items must be shipped pre-paid, including duties, customs, and special handling charges, where applicable. C.O.D.'s will not be accepted.
  • On returns due to our error, your shipping expenses will be reimbursed, with prior approval, based on standard ground service shipping rates. If a re-ship is necessary, we will pay standard ground service charges.
  • If the return was not caused by our error, a restocking fee of up to 20% may be charged.
  • In the event you received a defective part, it will be replaced with another (if available) when returned within 30 days. Our liability for materials or goods found defective, is limited to the value of goods sold or furnished and will not allow claims for labor or consequential damage.
  • *There is no return on special order items. Special orders must be prepaid in advance.
  • *There is no return on workshop or parts manuals or diagnostic equipment.
  • *There is no return on videos and CD-Roms/DVDs if the seal is broken.
  • *There is no return on electrical parts - including gauges, relays, lights, bulbs, starters, alternators, regulators, switches and wiring harnesses.
Damaged Shipments  
  • Damaged shipments are the responsibility of the carrier. Should your shipment appear to be damaged or opened when you receive it, check the contents in the presence of the driver. Report any discrepancies and file a damage claim with the carrier at that time.
  • Recording damaged shipments is the responsibility of the customer, you must have the driver note all damages on the freight bill before you sign for the package.
  • Save all packing materials your order was shipped in, until your claim is settled.
To Ship Us A Returned Part  
  1. Be sure it meets all the RETURN requirements (stated above.)
  2. The original packing slip or a copy, along with a completed merchandise return form (linked above) must accompany the return. (Remember to keep a copy for your records!)
  3. The Return Authorization Number must be printed on the outside of the returned package to be accepted.
  4. All returns must have shipping charges pre-paid, including duties, custom and special handling charges, where applicable. C.O.D.’s will not be accepted.
  5. On returns due to OUR ERROR, your shipping expense may be reimbursed based upon standard service, UPS or Fedex charges. If a re-ship is necessary, we will pay standard ground service shipping charges. Please notify us for authorization on Truck Freight parts.
  6. A restocking fee of up to 20% may be charged on all returns.
  7. Warranty: Atlantic British Ltd. guarantees all parts against defects for 1 year from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions are met (*see exclusions above). All parts are subject to the manufacturer’s warranty for workmanship and material. Labor is not included. Failure of a part due to misuse, incorrect installation or failure of related parts is not covered by warranty and is not the liability of Atlantic British Ltd.